Privacy Policy for Speakeasy Sweets

At Speakeasy Sweets, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or interact with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our site or use our services.

1. Information We Collect

We may collect personal information directly from you when you interact with our online platform or services. This includes:

• Personal Identification Information: Name, postal address, email address, phone number when you place an order, inquire about bespoke cakes, sign up for workshops, or subscribe to our newsletter.
• Order Information: Details related to your purchases of gourmet chocolates, artisan candies, pastries, custom cake designs, or catering services. This includes product preferences and delivery instructions.
• Payment Information: While we do not directly store full payment card details, we collect transaction details. Payment processing is handled by secure third-party payment gateways.
• Communication Data: Records of your correspondence with us, including inquiries, feedback, and customer service interactions.
• Technical Data: Information about your device and how you interact with our website, such as IP address, browser type, operating system, referral sources, and pages viewed. This is collected through cookies and similar technologies.
• Workshop & Event Data: Information provided when registering for patisserie workshops or booking dessert catering, including dietary requirements or preferences relevant to the service.

2. How We Use Your Information

We use the information we collect for various purposes, primarily to provide and improve our confectionery and bakery services:

• To process your orders and deliver our products, including bespoke cakes, chocolates, and pastries.
• To manage your participation in patisserie workshops and dessert catering events.
• To communicate with you about your orders, inquiries, account, or services, and to respond to your queries.
• To send you marketing communications about our new products, exclusive offers, or upcoming workshops, where you have consented to receive them.
• To personalize your experience on our online platform and to present content and product offerings relevant to your interests.
• To improve our website, products, and services, based on user feedback and analytical data.
• To comply with legal obligations and protect our legitimate business interests, including fraud prevention and security.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties for their direct marketing purposes without your explicit consent. We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you, such as payment processors, delivery services, and IT support. These partners are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: When we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include encryption, firewalls, and secure server hosting. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Rights Under GDPR

If you are located in the European Economic Area (EEA) or the UK, you have certain rights regarding your personal data:

• The right to be informed: You have the right to be provided with clear, transparent, and easily understandable information about how we use your personal data.
• The right of access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure ("right to be forgotten"): You have the right to request that we erase your personal data under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. Cookies are small data files stored on your device. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.

8. Third-Party Links

Our website may contain links to third-party websites. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Speakeasy Sweets